Reset Password - Admin Guide

Reset Password – Admin Guide

There is a facility in the system that allows a manager/administrator who has this policy attached to the group that they belong to, to reset a user’s password in the system.

• 1 - The Reset Password feature is accessible in the Advanced View by hovering over the User Management dropdown box and selecting Reset Password.

• 2 - This will launch the Reset Password screen.

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• 3 - Enter one or more of the below criteria to search for a particular user’s account(s). The parameters include;

• Last Name
• First name
• Middle Name
• User Name
• Employee ID
• Active – Employee Status dropdown box (All, Active, Inactive)

• 4 - Click the Search button in the upper right hand corner.

• 5 - A list of employees matching the criteria will be returned in the User Search Details section below the search criteria.

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• 6 - Enter a new password in the Password: textbox in the row of the correct user.        - Each character entered will appear as a * for security purposes. If wishing to view the alphanumeric entry, click and hold the small eye icon to the right of the Password: textbox as you are entering data.

• 7 - Enter the same password in the Reenter: textbox to the right of the Password: textbox.        - Each character entered will appear as a * for security purposes. If wishing to view the alphanumeric entry, click and hold the small eye icon to the right of the Reenter: textbox as you are entering data.

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• 8 - Click the Reset button to the right in the row of the correct user.

• 9 - If the Password and Reenter text do NOT match, an error message will popup. Click OK and repeat steps 6 – 8.

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• 10 - If the password reset is successful a confirmation message will appear near the top of the page.

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